Privacy Policy

Effective Date: [17-01-2025]

At Rudramukhi.com, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make purchases from our website. It is important that you read and understand this policy in its entirety. By accessing or using rudramukhi.com (referred to as “the site,” “we,” “us,” or “our”), you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

To provide the best service and enhance your shopping experience, we collect various types of information when you interact with rudramukhi.com.

A. Personal Information

When you create an account, place an order, or contact us for any reason, we may collect the following personal details:

- Name: First and last name for shipping and billing purposes.

- Email Address: To send order confirmations, customer service messages, and promotional content (if subscribed).

- Phone Number: To contact you regarding your order, if necessary.

- Billing and Shipping Address: To process and deliver your orders.

- Payment Information: Credit card details or other payment methods used to complete your transactions (processed securely by third-party payment providers).

- Account Credentials: If you create an account on our site, we will collect a username and password.

B. Non-Personal Information

We may also automatically collect non-personally identifiable information when you visit rudramukhi.com:

- IP Address: To identify your location and improve the website’s performance.

- Browser and Device Information: To optimize the user experience based on the device and browser you use.

- Usage Data: Information about how you use our site, such as pages visited, time spent on the site, and interaction patterns. This data is often collected through cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect from you for several purposes related to providing, improving, and personalizing our services, including:

- Order Processing: To fulfill orders of Rudraksha Beads, Rudraksha Malas, Sphatik Malas, Crystal Malas, Gemstones, Yantras, and other spiritual products. We use your personal and payment information to process and ship your orders.

- Customer Support: To provide assistance and respond to your inquiries, concerns, or requests regarding products, orders, or the website.

- Marketing Communications: With your consent, we may send promotional offers, newsletters, and updates regarding new products, special offers, and spiritual content. You can opt-out of these communications at any time.

- Website Optimization: To improve the functionality, content, and layout of our website by analyzing user behavior and preferences.

- Legal Obligations: To comply with applicable laws and regulations, resolve disputes, or enforce our website’s terms of service.

3. Sharing Your Information

Rudramukhi.com does not sell or rent your personal information to third parties. However, we may share your data in certain situations:

A. Service Providers

We work with trusted third-party service providers who help us operate our website and fulfill orders. These may include:

- Payment Processors: We share payment information with third-party processors (such as PayPal, Stripe, etc.) to securely handle payments.

- Shipping Companies: We share your shipping address with logistics companies (e.g., FedEx, DHL, India Post) to deliver your products.

- IT Services: Hosting, website analytics, and email marketing services may also have access to your data for technical or administrative purposes.

These third parties are required to use your data solely for providing the services to us and are obligated to maintain confidentiality.

B. Legal Compliance

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

- Comply with legal obligations or requests from government authorities.

- Enforce our terms of service.

- Protect the rights, property, or safety of Rudramukhi.com, our users, or others.

C. Business Transactions

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. You will be notified via email or notice on our site if such a transfer occurs.

4. Data Security

We implement a variety of security measures to ensure the protection of your personal information, including encryption technology, firewalls, and secure payment gateways. While we take reasonable steps to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

For your protection, we recommend you take precautions to secure your account, such as using strong passwords and logging out after using our site.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and provide personalized services. Cookies are small data files stored on your device that allow us to:

- Recognize you as a returning user.

- Track your preferences and browsing history.

- Analyze traffic and improve website functionality.

- Personalize content and advertisements.

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. Your Rights and Choices

As a user of rudramukhi.com, you have the following rights regarding your personal data:

A. Access and Correction

You have the right to request access to the personal information we hold about you. If any information is incorrect or incomplete, you can request to update or correct it.

B. Deletion of Data

You may request the deletion of your personal data, subject to any legal obligations or legitimate business purposes for retaining the data. Some information may need to be retained for record-keeping or legal compliance purposes.

C. Marketing Communications

You can opt-out of receiving marketing emails or notifications from us at any time by using the “unsubscribe” link in any promotional email or by contacting us directly.

D. Data Portability

You can request to receive a copy of your personal data in a machine-readable format for your own use or to transfer to another service provider.

For any requests regarding your personal information, please contact us at [support@rudramukhi.com].

7. Third-Party Websites

rudramukhi.com may contain links to third-party websites, products, or services that are not controlled or operated by us. This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

8. Children’s Privacy

rudramukhi.com is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under the age of 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the effective date will be clearly indicated at the top of the page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.