Return and Refund Policy

Effective Date: [18-01-2025]

Welcome to Rudramukhi.com. Our goal is to ensure your satisfaction with every purchase of our authentic rudraksha beads, gemstones, malas, and other spiritual items. Please read our Refund and Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product must be returned within 7 days of delivery.

• The product must be unused, in its original packaging, and in the same condition as received.

• You must provide the original invoice or proof of purchase.

• All accessories, certificates of authenticity, or any additional items included with the product must also be returned.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that show signs of wear, damage, or tampering.

• Customized or personalized items created specifically as per the customer’s requirements.

• Any product returned after the 7-day return period.

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Damaged or Defective Products

We take great care to ensure the quality of our products. If you receive a damaged or defective item, please follow these steps:

• Notify us within 24 hours of receiving the product by emailing [support@rudramukhi.com] or calling [+917456829999].

• Provide clear photographs of the damaged product, the outer packaging, and the shipping label for verification.

• Do not use the damaged product under any circumstances.

• Upon verification, we will arrange for the item to be picked up or provide instructions for return shipping. You may choose between a replacement or a full refund.

4. Refund Process

• Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.

• Refunds will be issued using the original payment method. In cases where this is not possible, store credit will be provided.

• Shipping charges and COD fees, if any, are non-refundable unless the product was damaged during transit or deemed defective.

• Refunds may be delayed if returned items do not meet the stated eligibility criteria or require further verification.

5. Exchange Policy

• Exchanges are allowed only for products of equal or higher value, subject to stock availability.

• The exchange request must be initiated within 7 days of receiving the product.

• Customers are responsible for any difference in price and shipping costs associated with the exchange.

6. Authenticity Guarantee

At Rudramukhi.com, we pride ourselves on being the world’s best dealers of authentic rudraksha beads, gemstones, and malas. We guarantee that:

• All our products are 100% genuine and sourced ethically.

• Each product undergoes a thorough quality check before dispatch.

• We do not engage in counterfeit practices, ensuring every purchase meets your spiritual needs with the utmost integrity.

7. How to Initiate a Return or Refund

To initiate a return, refund, or exchange, please follow these steps:

1. Contact our Customer Support team via:

   • Email: [support@rudramukhi.com]

   • Phone: [+917456829999]

2. Provide the order number, proof of purchase, and detailed reasons for the return.

3. Await confirmation and further instructions from our team.

4. Pack the product securely to avoid damage during transit.

5. Ship the product using the details provided by our team. Retain the shipping receipt for reference.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, feel free to reach out to us:

• Email: [support@rudramukhi.com]

• Phone: [+917456829999]

• Address: [Office No:- 25, Sanyas Road, Kankhal, Haridwar. (Pin Code:- 249408]

Our team is dedicated to addressing your queries promptly and ensuring a seamless shopping experience.